Terms of Service
Effective date: June 28, 2026
These Terms of Service (“Terms”) are an agreement between you and DigiPixel Media Solutions, LLC, doing business as DigiPixel Media (“DigiPixel Media,” “we,” “us,” or “our”), and govern your use of the DigiPixel Media website, resources, review services, communications, and related materials.
By using the website, submitting information, purchasing a service, or communicating with DigiPixel Media, you agree to these Terms.
If you do not agree to these Terms, do not use the website or purchase a service from DigiPixel Media.
1. Services Covered
DigiPixel Media provides marketing review, messaging feedback, and strategic direction. Current public-facing services may include the One-Time Homepage Review, the One-Time Website Review, free resources, and related communications. DigiPixel Media may update, add, remove, or change services, pricing, timelines, resources, or website information at any time.
2. One-Time Reviews and Scope
One-Time Reviews are scoped review services. They are designed to provide focused feedback based on the submitted page or pages, selected device view, intake responses, and materials provided by the client. The One-Time Homepage Review includes one submitted homepage URL in one selected device view: desktop or mobile, unless a second device view is purchased as an add-on. The One-Time Website Review includes the submitted homepage plus up to four supporting page URLs in one selected device view, unless a second device view is purchased as an add-on. Reviews do not include implementation, rewriting, design, development, SEO audit, technical audit, accessibility audit, legal review, compliance review, ad management, analytics setup, platform approval, full website audit, additional pages, unlimited follow-up, or guaranteed business results unless separately scoped in writing.
3. Device Views and Add-Ons
Each One-Time Review includes one selected device view: desktop or mobile. The second device view may be purchased as an add-on where available. Desktop and mobile experiences may produce different observations and are treated as separate review views. A device view is a representative review environment, not a test across every device, browser, operating system, screen size, or user condition.
4. Page Limits and Inaccessible Materials
A One-Time Homepage Review is limited to one submitted homepage URL. A One-Time Website Review is limited to the submitted homepage plus up to four supporting page URLs. Supporting pages must be related to the same website, brand, offer, or buyer path unless otherwise approved. DigiPixel Media may treat unusually long, complex, gated, dynamic, multi-step, or app-like pages as outside standard review scope or may require additional scope before review. Incomplete submissions, inaccessible URLs, password-protected materials, broken links, missing intake responses, or client delays may delay delivery or require additional clarification.
5. Client Authority and Submitted Materials
You represent that you have the right, authority, and permission to submit all URLs, screenshots, copy, images, testimonials, proof, claims, business information, and other materials provided to DigiPixel Media. You authorize DigiPixel Media to access, view, capture, screenshot, annotate, analyze, store, and reference submitted URLs and materials as needed to provide the purchased service. You grant DigiPixel Media a limited license to access, view, copy, screenshot, annotate, analyze, store, and use submitted materials as needed to provide the purchased service, communicate with you, maintain business records, improve internal processes, and as otherwise permitted by these Terms. DigiPixel Media will not publicly use your name, logo, submitted materials, screenshots, review findings, before-and-after examples, testimonials, or case studies for marketing without permission, unless otherwise agreed in writing.
6. Sensitive Information and Account Access
Do not submit sensitive personal information, protected health information, financial account information, legal case information, passwords, private customer data, confidential third-party information, or regulated materials unless DigiPixel Media has specifically agreed in writing to receive and handle that information. Unless separately agreed in writing, One-Time Reviews do not require or include login credentials, admin access, publishing access, business manager access, ad account access, platform configuration, account recovery, appeal support, or direct changes to any third-party platform account. You should not provide passwords or sensitive account credentials for a One-Time Review.
7. Delivery Timelines
Homepage Reviews are typically delivered within 2–3 business days after payment and complete submission. Website Reviews are typically delivered within 4–5 business days after payment and complete submission. Adding a second device view may add additional delivery time. Delivery timelines begin after payment and receipt of all required URLs, device-view selections, intake responses, access information, and source materials. Incomplete submissions, inaccessible URLs, client delays, access issues, or source-material issues may delay delivery. If you do not provide required materials within 30 days of purchase, DigiPixel Media may close the order, extend the timeline, or require reactivation at its discretion. Fees may not be refundable once capacity has been reserved.
8. Clarifications, Revisions, and Scope Changes
Reasonable clarification of the delivered review may be provided at DigiPixel Media’s discretion. Clarification does not include review of additional pages, a different device view, rewrites, implementation, strategy expansion, new assets, additional rounds of analysis, or work outside the purchased scope. Additional pages, additional device views, rewrite, redesign, implementation, ad setup, platform changes, SEO review, technical review, accessibility review, legal review, compliance review, review of different materials, ongoing support, or unlimited Q&A are not included unless separately scoped.
9. Payments, Taxes, Chargebacks, and Refunds
Payments may be processed by third-party payment processors. You are responsible for any applicable taxes, duties, bank fees, currency conversion fees, or payment-provider charges. One-Time Reviews are one-off purchases and do not create a subscription or recurring billing arrangement unless you separately purchase a recurring service in writing. Because One-Time Reviews reserve delivery capacity and involve custom review work, purchases are generally non-refundable once review work has started. Refund requests made before work begins may be approved or denied at DigiPixel Media’s discretion. If DigiPixel Media cannot deliver the purchased review, DigiPixel Media may issue a refund or alternative resolution. You agree to contact DigiPixel Media before initiating a chargeback so the issue can be reviewed.
10. No Guarantees
DigiPixel Media is responsible for delivering the scoped review with care and clarity. You remain responsible for facts, claims, permissions, compliance, implementation, and final public use. DigiPixel Media does not guarantee sales, leads, conversions, revenue, rankings, ad performance, engagement, buyer behavior, platform approval, legal compliance, or any specific business outcome. Results depend on many factors outside DigiPixel Media’s control, including your offer, audience, traffic, market, implementation, source materials, platform decisions, and business decisions.
11. Not Legal, Compliance, SEO, Accessibility, Technical, Financial, or Tax Advice
DigiPixel Media is not a law firm, regulator, platform reviewer, financial advisor, tax advisor, SEO agency, web developer, accessibility auditor, or industry compliance authority. DigiPixel Media may identify or flag potential marketing, claim, proof, or communication concerns, but you are responsible for legal, compliance, platform, technical, financial, tax, SEO, accessibility, and regulated-industry review as needed.
12. Claims, Proof, Testimonials, and Public Use
You are responsible for ensuring all submitted claims, testimonials, reviews, screenshots, case studies, proof, business facts, pricing, service details, and permissions are accurate, authorized, substantiated, and approved for use. You must review and approve any final public use of recommendations, claims, testimonials, proof, disclosures, copy, screenshots, or other materials. DigiPixel Media’s review does not replace your approval process or legal, compliance, platform, or industry review.
13. Client Implementation Responsibility
DigiPixel Media’s reviews and recommendations are informational and strategic in nature. You are responsible for deciding whether, when, and how to implement any recommendation. You are responsible for reviewing proposed changes against platform rules, legal requirements, internal policies, compliance requirements, and business judgment before publishing or implementing. DigiPixel Media is not responsible for platform actions, account restrictions, reduced reach, rejected ads, account suspensions, page removals, business manager issues, loss of access, or other consequences arising from your implementation unless otherwise required by law.
14. DigiPixel Media Intellectual Property
You receive a limited license to use the delivered review for your own internal business purposes. DigiPixel Media retains ownership of its frameworks, methods, templates, review processes, rubrics, systems, formats, and underlying intellectual property. All website content, review templates, frameworks, deliverables, screenshots, annotations, written materials, graphics, copy, processes, and other materials created by DigiPixel Media are owned by DigiPixel Media unless otherwise stated or agreed in writing. You may not copy, resell, publish, sublicense, train, reverse engineer, or use DigiPixel Media’s website, reviews, deliverables, templates, processes, frameworks, or materials to create or improve a competing product, service, software, audit, review, or consulting offer.
15. Internal Tools, Software, and Review Processes
DigiPixel Media may use internal tools, software, templates, checklists, or other review processes to help prepare, organize, or evaluate submitted materials. Final deliverables are reviewed before delivery. Reviews are intended to provide marketing review, messaging feedback, and strategic direction within the purchased scope.
16. Third-Party Platforms, Account Access, and Platform Decisions
DigiPixel Media may review pages, profiles, posts, ads, websites, funnels, screenshots, URLs, or other materials that appear on third-party platforms, including but not limited to Facebook, Instagram, TikTok, LinkedIn, YouTube, Google, Shopify, website builders, ad platforms, and related business tools. DigiPixel Media does not own, operate, control, or make decisions for these third-party platforms. DigiPixel Media does not guarantee platform approval, account standing, reach, distribution, visibility, monetization, ad approval, compliance approval, page access, business manager access, account recovery, or uninterrupted platform availability. You are responsible for understanding and following all applicable platform terms, community standards, advertising policies, commerce policies, privacy rules, and account requirements. Third-party platforms may change policies, restrict accounts, reject content, reduce distribution, remove pages, suspend accounts, disable business tools, or take other enforcement actions for reasons outside DigiPixel Media’s knowledge or control. Any work involving direct account access, publishing, editing, advertising setup, business manager changes, pixel/event setup, catalog changes, platform appeals, account recovery, or technical configuration must be separately scoped and approved in writing.
17. Third-Party Tools and Links
DigiPixel Media may use third-party service providers, software, hosting, payment processors, analytics tools, communication tools, storage systems, and other business tools to operate the website and deliver services. The website or deliverables may include links to third-party websites, platforms, tools, or resources. DigiPixel Media is not responsible for the content, accuracy, policies, availability, or practices of third-party websites or services.
18. Website Accuracy, Availability, and Errors
DigiPixel Media makes reasonable efforts to keep website information accurate and current, but information, pricing, services, availability, timelines, and materials may change without notice. DigiPixel Media does not guarantee that all website information is current, complete, or error-free at all times. The website, portal, checkout, and digital materials are provided on an “as available” basis. DigiPixel Media does not guarantee uninterrupted access, error-free operation, or availability of any website, portal, third-party tool, or digital system.
19. Privacy Policy
Use of the website and services is also governed by the DigiPixel Media Privacy Policy, available at /privacy-policy/.
20. Limitation of Liability
To the fullest extent permitted by law, DigiPixel Media will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, lost goodwill, business interruption, platform restrictions, account shutdowns, or reliance on recommendations. DigiPixel Media’s total liability for any claim will not exceed the amount you paid for the service giving rise to the claim.
21. Indemnification
You agree to indemnify and hold DigiPixel Media harmless from claims, damages, losses, liabilities, costs, and expenses arising from your submitted materials, inaccurate information, unsupported claims, lack of permissions, unlawful use, breach of these Terms, platform violations, or your public use or implementation of recommendations.
22. Changes to These Terms
DigiPixel Media may update these Terms from time to time. The updated version will be posted with a revised effective date. Continued use of the website or services after updates means you accept the revised Terms.
23. Contact Information
If you have questions about these Terms, contact DigiPixel Media Solutions, LLC, doing business as DigiPixel Media, at hello@digipixelmedia.com.
